‘Smart Hotels’ are on the rise

Many hotels are making the transition to robot powered, automated hotels, meaning a drop in the more traditional ‘person powered’ model and a lean towards hotels fully staffed by robots and automated machines.


With advancements in technology, and a desire to bring overhead costs down (what would robots do with a monthly salary for example), we are seeing a major shift towards ‘smart hotels’ popping up in Singapore.  But although the hotels may have many jobs powered by robots instead of human beings, the tasks being automated are the low value jobs and the use of robots is being seen as a way to enhance productivity and to improve and conserve resources, but never to replace human to human interaction.

Many hotels are now offering automated check ins, with artificial intelligence tools being used to check guests in and out of their rooms, allocate rooms to guests and transport luggage to and from the hotel lobby.  This is very much the case in Japans ‘Henn na hotel’, which translates as ‘strange hotel’ and how true this is as where else can you find a dinosaur on the front desk ready to check you in and a small automated buggy which, once activated, will take you and your luggage directly to your room?

But although the Henn na promises a ‘human free’ experience, many hotels in Singapore are trying to blend a mix of automated hotels but with human interaction and management, and with this in mind are employing robots to oversea the bulk of the low level service jobs.

Hotel Jen Tanglin Singapore, for example, uses two robo-butlers named Jeno and Jena, with the AUSCA restaurant going so far as to employ a robot chef which cooks food accurately and reduces the risk of human error.

But for the luxury Marina Bay Sands hotel, the technological advancement goes far beyond front of house and service tasks. Optii Keeper was introduced to the hotel in June 2013 and sees a total digital revision of the traditional housekeeping system providing a real time feed back that updates housekeeping staff with a continual stream of information on the status of each room throughout the day through a link up to hand held devices.

The future is bright

Clearly this movement to a fully automated hotel system seems favored by many as the Singapore Tourist Board figures show a huge influx is guests last year with over 17.4 million tourists visiting the Lion City from January to September 2017 which is a 6.2% increase in tourism from 2016.  A massive profit of $20.3bn was raised in tourist spending alone which had grown 5% from the previous year.

And hotel owners in Singapore can expect this trend to continue well into 2018 seeing the development of more ‘smart hotels’ with hold more rooms, are easier to manage and costs very little to staff over a longer period of time as robots can’t get tired, or emotional, or need time off to tend to family issues.  For that matter, automated machines do not even need comfort breaks and if one should suffer an accident at work then it certainly won’t be suing for compensation.

About the Author
Morris Edwards is a content writer at CompanyRegistrationinSingapore.com.sg, he writes different topics like Chinese Tourists Are Choosing Singapore as Their Preferred Destination, Top things to do in Singapore and all topics related to Singapore Economy.If you are interested about Business Registration in Singaporecontact us or visit our website for more info.

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